We recently tackled an intriguing challenge with a client’s Microsoft Surface Pro. The device, primarily needed for video calling, was experiencing persistent microphone issues and frequent crashes under Windows 11.
We began by thoroughly diagnosing the problem. We quickly realised that the issue wasn’t hardware-related, but rather a complex interplay between the device’s components and the operating system.
After careful consideration, we proposed a solution: downgrading to Windows 10. With the client’s approval, we performed a clean installation of Windows 10 and meticulously installed all necessary drivers. This gave the customer a fully functional Microsoft Surface Pro with a perfectly working microphone, ready for video calls.
This case highlights a crucial point in today’s tech landscape: newer doesn’t always mean better for every device. While Windows 11 offers exciting features, it may not be compatible with all hardware configurations, especially on older devices.
We cannot stress enough the importance of software compatibility. Before upgrading your operating system or installing new software, it’s vital to check if your device and its components are fully supported. This simple step can save you from frustrating issues and potential downtime.
Have a device that’s not performing as it should? Don’t hesitate to contact us. At Whitedog, we’re always ready to dig deep and find the perfect solution for you.