We pride ourselves on tackling even the most perplexing computer issues. Recently, we encountered a particularly challenging case with an Acer all-in-one computer that had our team putting their detective hats on. We’d like to share this experience to give you some insight into our problem-solving process and the importance of thorough diagnostics.
The Symptoms
The computer came to us with a peculiar issue: the keyboard and mouse were completely unresponsive in Windows, yet they worked perfectly fine in the BIOS. This suggested that the problem wasn’t with the peripherals themselves, but rather something within the Windows environment.
The Investigation
Our technicians began by methodically eliminating possible causes. We checked for driver issues, malware, and Windows corruption, but none of these common culprits were to blame. The plot thickened, and we knew we had to dig deeper.
The Solution
After careful consideration, we decided to strip down the PC for a more thorough examination. This proved much trickier than a typical PC as the back is held on with hidden clips, as it’s an all-in-one machine. Our suspicions led us to the storage drive, and sure enough, we discovered that the M.2 drive was the root of the problem.
Here’s what we did to resolve the issue:
- Replaced the faulty M.2 drive with a new one
- Performed a clean installation of Windows
- Installed all necessary drivers and updates
The Result
Like magic, the keyboard and mouse sprang back to life! The corrupt hard drive had been causing cascading issues throughout the system, manifesting in the unresponsive peripherals. By replacing the drive and starting fresh with a new Windows installation, we were able to cure the fault with the Acer all-in-one PC completely.
The Lesson
This case reminds us of the importance of comprehensive diagnostics. Sometimes, the symptoms of a problem can be misleading, and it takes a bit of detective work to uncover the true cause.
If you’re experiencing mysterious issues with your computer, don’t hesitate to reach out. Our team of tech detectives is always ready to solve even the most baffling tech mysteries!